Shipping & Delivery
Where we ship from
All orders ship from our fulfillment hub in Seoul, Korea. We process orders Monday through Friday, excluding Korean public holidays.
Processing time
Most orders leave our hub within 1–3 business days. Pre-order items have an estimated ship date listed on the product page; you'll receive an email when your piece is on the way.
Transit time
Standard delivery to the US takes 7–14 business days from ship date. Expedited delivery is 3–5 business days for an additional fee, calculable at checkout. Tracking is shared via email the moment your label prints.
Shipping fees
Free standard shipping on US orders over $200. Below that, standard shipping is a flat $14. Expedited rates vary by destination.
International (non-US)
We currently ship to Canada, the UK, Japan, and Australia. Duties and taxes are calculated at checkout and may differ from US DDP pricing. Email us if you'd like to ship somewhere not listed.
Returns & Exchanges
14-day window
Items purchased online may be returned for a full refund within 14 days from the date of delivery. The return clock starts the day your tracking number marks the package as delivered.
How to return
Email returns@zumchi.com with your order number to start a return. We'll send a pre-paid US return label — no international postage required. Drop the package at any USPS or UPS location.
Condition
Items must be unworn, unwashed, and have all original tags and packaging attached. Bags must include their dust bag and authenticity card. We reserve the right to refuse returns that don't meet these conditions.
Final sale
Items purchased on sale, with a promotional code, or marked "final sale" on the product page are not returnable. Earrings and other pierced jewelry are final sale for hygiene reasons.
Exchanges
We don't process direct exchanges — the fastest way is to return for a refund and place a new order. If your size is sold out, email us and we'll hold one for you when it's back.
Refund timing
Refunds are issued to your original payment method within 5–7 business days of receipt. Banks may take an additional 1–3 business days to display the credit.
Duties & Taxes
DDP — Delivered Duty Paid
All prices displayed on US-shipped orders include US import duties and applicable taxes. You will not be charged anything at delivery — no surprise bills, no carrier fees.
How we calculate
We apply current Korea–US duty rates plus US sales tax based on shipping destination. The settlement may differ slightly from posted rates depending on product HS classification and current trade policy. We absorb minor variances.
If duty rules change
Tariff rates can shift with trade policy. Once your order ships, your DDP price is locked — even if rates increase mid-transit. New orders use the current rate.
Size & Fit
Korean sizing
Korean labels often run 1–2 sizes smaller than US equivalents. We list both Korean and US sizes on every product page; if in doubt, size up. Concierge can recommend a size — share your usual brand and fit preference.
Bag dimensions
Bag measurements are in centimeters and inches: width × height × depth, then strap drop. Photos are shot on a 5'9" model.
Out of stock
If your size shows "Notify me", tap it and we'll email the moment your size is restocked. No spam, just one alert.
FAQ
Is the product authentic?
Yes. We source directly from the brand's atelier in Seoul. Every piece ships with the brand's original packaging, dust bag, and authenticity card where applicable.
Do you offer gift wrapping?
Yes — at checkout, choose "Gift" and we'll wrap with brand-stock paper plus a hand-written note. Free.
Can I cancel my order?
Email hello@zumchi.com within 4 hours of placing your order. After that, we usually can't intercept it before fulfillment.
How do you handle pre-orders?
Pre-order items are charged at the time of order. We list an estimated ship date on each pre-order product page and email you the moment it ships. If the date slips by more than two weeks, we'll proactively offer a refund.
Where is ZUMCHI based?
Operations and brand sourcing in Seoul (Hannam-dong). Customer service and returns hub in New York (SoHo).
Privacy
What we collect
Order details (name, address, email, phone) for fulfillment. Payment is handled by Stripe — we never see your card number. Site analytics use first-party cookies only; no third-party trackers.
What we do with it
Ship your order, send transactional emails, and (if you opt in) the occasional newsletter. We never sell, rent, or share your data with third parties for marketing.
Your rights
You can request a copy of your data, correction, or deletion at any time. Email privacy@zumchi.com and we'll act within 30 days.
Terms
Pricing & availability
We work hard to keep pricing and stock accurate, but errors happen. If a price or availability error affects your order, we'll contact you for confirmation before charging or shipping. You can cancel without penalty.
Intellectual property
All site content — photography, copy, and design — is owned by ZUMCHI or used with permission from our partner brands. Don't reproduce it commercially without asking.
Limitation of liability
To the extent permitted by law, ZUMCHI's liability is limited to the price paid for the item. We are not responsible for indirect or consequential damages.
Governing law
These terms are governed by the laws of the State of New York for US customers, and the Republic of Korea for everyone else, without regard to conflicts of law principles.
Last updated: April 2026.
